• Type1 - Order Status List For Paid Orders

    Order status What it means
    Paid You have just paid your order successfully.
    What you can do :
    Please wait for a few minutes. Our server will upload your order shortly and we will start to process your order. Thank you for your patience.
    Processing Your payment has been received.
    Generally, "processing" will take 3-10 business days* and includes 3 steps :
    1. Receive and allocate stock to your order
    2.Complete quality control for your items
    3.Pack your items
    *For more information about our dispatch time for your specific item, please refer to the product page and see i.e "Dispatch time: Ships with 7-15 days".
    What you can do :
    You can contact us to edit the address or the items if necessary
    Partial Order dispatched Some items of your order have been collected by the shipper while other items are still being prepared.
    What you can do :
    Dispatched items cannot be modified. However, you can contact us to change the remaining items.
    We will send them out as soon as possible.
    Dispatched Your order has left our warehouse and has been collected by the shipper.
    What you can do :
    Please kindly wait, we will send the detailed delivery information by email. We can't edit the order at this point.
    Partial order shipped A part of your order has been sent out. You will receive your delivery soon.
    We will send the remaining items out as soon as possible.
    What you can do :
    For the item that are shipped items, you can:
    -Follow up the delivery based on the information indicated in your account
    -If you've chosen free shipping and haven't purchased a tracking number, we kindly ask to wait for your order 10-25 working days (low season). Kindly note that during peak season deliveries can be longer. Learn more about shipping here: 
    Shipped Out Your order has been sent out to you.
    What you can do :
    - Follow up on your delivery based on the information indicated in your account.
    -If you've chosen free shipping and haven't purchased a tracking number, we kindly ask to wait for your order 10-25 working days (normal season). Kindly note that during peak season deliveries can be longer. Learn more about shipping

     

  • Type2 - Order Status for Unpaid Or Inactive Orders

    Order status What it means
    Continue To Pay You have not paid your order yet.
    You are welcome to pay your order now.
    Unpaid orders with standard items are canceled after 24 hours, and with limited stock/time deals (e.g. flash sales and clearance) are canceled after 30 minutes.
    Pending You have attempted to pay us probably by PayPal e-check. At this time, we haven't received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient.
    What you can do :
    For a faster process, please send us via the ticket center, your PayPal transaction ID or your bank receipt showing the payment has been successful.
    Payment Authorized The item is a presale. You have authorized Paypal to deduct money for this order.
    What you can do :
    1. Please kindly wait. Once the goods are ready we will deduct your payment and ship the order.
    2. If you want to cancel the order, please contact us through our Baseus@support.com.
    Payment Failed We haven't received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient.
    What you can do :
    1. If you still want the order, please send us a ticket via Baseus@support.com, our customer service will send an invoice to you to repay it.
    2. If you want to cancel it, please contact us by clicking Baseus@support.com.
    Canceled Your unpaid order is canceled
    What you can do :
    Please feel free to replace an order anytime.
    Refunded Your order has been refunded on our side.
    What you can do :
    For PayPal payment, please wait for 3 to 7 working days for the transaction to appear on your account. As for credit card payment, the refund will be completed within 7 to 25 working days depending on your service provider.